What should you NOT do when handling an inconsistent client?

When dealing with an inconsistent client, it is essential to maintain a supportive and professional approach. Threatening to fire them as a client can create a negative atmosphere and may exacerbate any existing issues. Building a trusting relationship is crucial for encouraging clients to engage with their skincare routines effectively.

In contrast, discussing matters after the appointment, explaining how products work, and inquiring about their willingness to follow home care routines are all constructive strategies. These approaches foster open communication, provide valuable information, and encourage client responsibility towards their skincare journey. They help the client feel understood and supported in their efforts to improve their skin health, rather than feeling coerced or judged.